Role description
Job Duties & Responsibilities:
· Collaborate closely with Digital Product Managers to design and implement customer-centric experiences, aligning them with overarching business strategies.
· Be accountable to the Sr. Tech Lead for the Digital workstream, concentrating on Mobile and Online capabilities within Sales and Service.
· Drive the delivery and maintenance of capabilities to elevate customer experience and satisfaction, ensuring they align with the digital transformation vision.
· Foster robust relationships with Digital Product Managers and Owners, promoting customer satisfaction and facilitating growth.
· Act as a liaison between business and IT leaders, local Technology teams, corporate development teams, and vendors, steering delivery, decision-making, and mitigating risks and issues.
· Ensure implementation of all necessary risk and security measures for the Digital Channels workstream.
Requirements:
· Bachelor’s degree is required
· Must be bilingual in English & Spanish (written, verbal)
· 5+ years’ of experience, demonstrating a substantial technical background in banking or financial servicing specifically within digital payment solutions
· Extensive cross-functional experience collaborating with technology and business partners.
· Proven track record in building, defining, and evolving Digital technical stack definitions to support capabilities in Financial Services or regulated spaces.
· Demonstrated leadership skills with a superior ability to drive outcomes through influence and negotiation at all management levels.
· Strong experience transitioning organizations from Waterfall to Agile methodologies.
· Knowledge of secure coding standards and testing techniques.
· Understanding of API definition, development, and integration, leveraging solutions like API Connect, Apigee, Mulesoft, Springboot.
Pluses:
· Experience evolving the use of Testing Automation tools such as Selenium and Perfecto.
· Proven experience advancing the use of continuous delivery and integration techniques using tools like Figma, Confluence, JIRA, Jenkins
· Any Agile SAFe certifications are all highly desired
