CRM Integration Developer

Role description

The CRM Developer will focus on designing, developing, and implementing CRM solutions that support our business objectives. This person will work closely with stakeholders across the organization to ensure that our CRM system meets the needs of our clients and enhances operational efficiency. This includes coding, unit testing, building applications, and creating, modifying and troubleshooting existing applications.

Job Duties:

  • Participate in project planning and execution, including requirements gathering, design documentation, and testing.
  • Create data-driven workflows for orchestrating data movement and transforming data at scale in addition to developing and maintaining data integration processes using tools such as SSIS and Azure Data Factory.
  • Integrate Microsoft Dynamics CRM 365 with other enterprise systems and third-party applications and create and manage entities, forms, workflows, business rules, and plugins.
  • Perform system administration tasks including user management, security roles, and data management and monitor system performance and implement optimizations and enhancements.
  • Develop and maintain custom reports and dashboards using CRM reporting tools.
  • Provide technical support and troubleshooting for CRM-related issues.
  • Work with end-users to resolve problems and provide training as needed.
  • Collaborate with cross-functional teams to ensure successful delivery of CRM projects.
  • Ensure CRM solutions comply with regulatory requirements and industry standards.
  • Implement security best practices to protect sensitive data.


Education & Requirements:

  • Bachelor’s Degree required
  • Bilingual in English and Spanish is required
  • 3+ years’ experience as a Microsoft Dynamics CRM Developer within data, application and system integration and support environments
  • Must have proficiency in Microsoft Dynamics 365
  • Strong knowledge of C#, .NET, JavaScript, HTML, and SQL
  • Experience with data integration tools (SSIS and Azure Data Factory)


Plus:

  • Familiarity with Power Platform (Power BI, Power Apps, Power Automate) is a plus
  • Experience working in the healthcare or PBM industry is a plus


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  • JavaScript: Strong experience in JavaScript, including developing rich and dynamic interfaces. Knowledge of modern libraries and frameworks such as React, Angular, or Vue.js is highly desirable.

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Education:

bachelor’s degree in computer science or equivalent. Minimum of 5 years of experience.

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  • Extensive experience in object-oriented programming analysis and design, design patterns.

·       Develops enterprise applications in distributed environments,

·       Develops applications in JAVA, and components for scalable architectures using J2EE application servers such as WebSphere Application Server, JBOSS, SCA, WSDL, BPEL, Web Services Engines, CSS, XHTML, HTML, AJAX, XML, HTTP, JSF, Restful, JSON, XLST, WS-* or a combination of equivalent education and experience.

  • Basic knowledge of UNIX/AIX/Linux and Windows.
  • Experience with development tools/IDEs such as Websphere Integration Developer and Informatica Power Center.
  • Experience with WebSphere Process Server, WebSphere Enterprise Services Bus, WebSphere DataPower, and WebSphere Application Server.
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  • Identifies, designs, develops, and implements primary infrastructure (middle-tier) and common services at the enterprise level.
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Licenses and/or Certifications:

Licenses or certifications

are not required to perform the previously mentioned duties. However, TOGAF 9.2 certification is preferable but not required, as well as other related certifications. Additional licenses or certifications related to the position may be required for optimal job performance.

Language:

Bilingual (Spanish and English), with the ability to read, write, and speak in both languages. Excellent communication skills at various levels within the organization.

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Onsite: Gaynabo , Puerto Rico
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This senior design and development role is Responsible for the architecture of integrations between applications and services, providing enterprise solutions through the design, modification, development, and implementation of critical complex functionalities, following best practices in a heterogeneous environment.

Education:

bachelor’s degree in computer science or equivalent. Minimum of 5 years of experience.

Experience:

  • Extensive experience in object-oriented programming analysis and design, design patterns.

·       Develops enterprise applications in distributed environments,

·       Develops applications in JAVA, and components for scalable architectures using J2EE application servers such as WebSphere Application Server, JBOSS, SCA, WSDL, BPEL, Web Services Engines, CSS, XHTML, HTML, AJAX, XML, HTTP, JSF, Restful, JSON, XLST, WS-* or a combination of equivalent education and experience.

  • Basic knowledge of UNIX/AIX/Linux and Windows.
  • Experience with development tools/IDEs such as Websphere Integration Developer and Informatica Power Center.
  • Experience with WebSphere Process Server, WebSphere Enterprise Services Bus, WebSphere DataPower, and WebSphere Application Server.
  • Basic knowledge of Six Sigma or another process improvement methodology is preferable.

Responsibilities:

  • Identifies, designs, develops, and implements primary infrastructure (middle-tier) and common services at the enterprise level.
  • Creates proof of concept and implementations of new technologies and platforms focused on Enterprise Application Integration (EAI), Service-Oriented Architecture (SOA), and Artificial Intelligence.
  • Manages business processes to identify common services, reinforcing developments according to established guidelines.
  • Establishes processes, standards, and guidelines to support services while maintaining an updated service catalog.
  • Establishes processes, standards, service level agreements, and guidelines for managing the lifecycle of the company's integration services.
  • Collaborates with internal clients, analysts, and the development team to identify, design, and implement business processes aimed at improving operational efficiency while maintaining consistency and integrity. Uses disciplines like EAI, SOA, and Business Process Management (BPM), among others.
  • Participates in due diligence required to acquire new software packages or commercial applications, evaluating all integration capabilities according to established operational procedures.
  • Monitors technological trends to identify opportunities and capabilities in EAI and BPM process management.
  • Instructs the development team on application integration, standards, best practices, and the available services.
  • Supports the infrastructure team in the installation, configuration, and tuning of products supporting integration, such as Websphere Process Server (ESB).
  • Leads development teams in strategic projects.
  • Documents and models technology processes and architecture using the TOGAF framework and languages such as Archimate and UML.
  • Participates in other strategic projects as required and/or performs other related technical tasks as necessary.

Licenses and/or Certifications:

Licenses or certifications

are not required to perform the previously mentioned duties. However, TOGAF 9.2 certification is preferable but not required, as well as other related certifications. Additional licenses or certifications related to the position may be required for optimal job performance.

Language:

Bilingual (Spanish and English), with the ability to read, write, and speak in both languages. Excellent communication skills at various levels within the organization.