Ensures the confidentiality, integrity, and availability of systems, networks, and data through the planning, analysis, development, implementation, maintenance, and improvement of security systems, policies, procedures, and tools. Conducts risk assessments to identify potential security breaches. Responsibilities may include system or policy analysis, as well as planning and managing projects related to information security. Provides support for various security elements and components within the network.

Essential Duties and Responsibilities:

• Coordinates, mediates, and reports on the technical aspects of IT security and risk management.
• Leads security projects as directed by the supervisor.
• Responsible for digital data management strategies, including data classification and data loss prevention.
• Supports technical operations and works as a team to resolve and escalate security issues through monitoring, supervision, evaluation, and maintenance of systems and procedures to safeguard the network and information systems.
• Investigates, recommends, and implements changes to improve network and system security as directed by the supervisor.
• Analyzes vulnerabilities and security threats within the network and different areas, verifying existing controls to maintain residual risk aligned with the company's risk appetite.
• Consults with IT department personnel to ensure security is a factor in the evaluation, selection, installation, and configuration of hardware, applications, and software.
• Defines, creates, recommends, and coordinates the implementation of IT general controls (ITGC), procedures, standards, and policies to support and reinforce system, network, and component security.
• Researches, evaluates, designs, tests, analyzes, and recommends cybersecurity trends and their impact on the existing environment.
• Provides periodic and detailed reports on security incidents, service levels, and the overall security status of the systems.
• Oversees network security, focusing on network security design, particularly troubleshooting and debugging security-related network issues.
• Ensures the availability of security services and that they do not impact business operations.
• Administers security appliances such as firewalls, IPS/IDS, web content filtering, and application filtering to protect information so that only authorized personnel can access and use it.
• Monitors the installation of security patches and the remediation of vulnerabilities in applications and operating systems.
• Manages enterprise-level antivirus and anti-spam systems.
• Responsible for configuring, authenticating, supporting security, and authorizing general systems and VPN services.
• Recommends technical information materials and training on security trends, threats, best practices, and control mechanisms aligned with company policies, laws, regulations, and industry standards.
• Responsible for addressing, resolving, and correcting security audit findings.
• Works with the company's architecture team to ensure compliance with established security standards and defines new standards as needed.
• Monitors backup and recovery strategies for assigned systems and ensures they are properly executed. Ensures these strategies align with business needs.
• Identifies opportunities and provides corrective actions within the administration area within a reasonable timeframe.
• Participates in special tasks and/or projects as requested.

Education and/or Experience:

• Bachelor’s degree in Information Systems or equivalent work experience; MBA or MS in Information Security preferred.
• Minimum of 6-8 years of experience in IT, with five years in an information security compliance role.
• Experience with security management frameworks such as the International Organization for Standardization (ISO), IT Infrastructure Library (ITIL), and Control Objectives for Information and Related Technologies (COBIT) frameworks.
• Familiarity with legal provisions and regulatory requirements, including the Gramm-Leach-Bliley Act and Rule 76.

Licenses and/or Certifications:

• Security+, CISA, CISM, SSCP, or GSEC certifications are an advantage. However, licenses or certifications related to the position may be required for optimal job performance.

Language:

• Bilingual (Spanish and English), with the ability to read, write, and speak fluently in both languages.

Competencies:

• Ability to identify, define, and assess business situations that require system changes and generate effective solutions.
• Skill in planning, coordinating, and executing projects, ensuring system changes are implemented efficiently and effectively.
• Excellent interpersonal skills for interacting with business units, users, and technical teams.
• Ability to analyze complex problems, identify viable solutions, and evaluate the benefits and costs of proposed changes.
• Capability to ensure requirements are met with optimal quality through proper testing and documentation.
• Ability to suggest creative ideas to optimize the use of programs or systems and adapt to changes in operational procedures.

Required Platforms and Tools Knowledge:

• Project Management Systems: Such as Microsoft Project, JIRA, or Trello.
• Database Management Systems: Such as SQL Server, Oracle, or MySQL.
• Data Analysis Tools: Such as Microsoft Excel, Tableau, or Power BI.
• Content Management Systems (CMS): Such as SharePoint.
• Documentation and Collaboration Tools: Such as Confluence, Microsoft Office Suite (Word, Excel, PowerPoint), and Google Workspace.
• Change Management Systems: Such as ServiceNow or Remedy.

Education: Bachelor's degree in Business Administration or a related field.

• Professional Experience: A minimum of three (3) years of exempt-level experience with responsibilities in analysis, complex problem-solving, and project management, or any equivalent combination of education and experience.
• Specific Experience: Experience in underwriting and/or claims areas.

Responsible for the design, modeling, conceptualization, and implementation of data warehouses. Provides support through analysis and logic design to deliver information and reports to data warehouse users. Responsible for maintaining and supporting daily updates of business data.

Essential Duties and Responsibilities:

• Identifies and analyzes business needs, documents business cases, designs, implements, and maintains solutions at the database, cube, data warehouse, and reporting levels.
• Creates artifacts to scale according to organizational growth and best practices.
• Analyzes, studies, and evaluates existing data views and reports within the company.
• Recommend changes, updates, or implement reporting tools to achieve the company's strategic goals.
• Develops and documents all solutions from analysis to implementation, including changes or improvements to programs, business processes, and modifications to the data warehouse.
• Implement business rules through stored procedures and monitor their performance to proactively detect efficiency improvements.
• Maintains the accuracy and reliability of data.
• Takes ownership of proposed solutions, ensuring that the results align with business or operational needs and expectations. Has a thorough understanding of transactional database schemas and their functions.
• Develops and documents metadata and models related to report repositories.
• Tests created, modified, and/or updated models, ensuring data accuracy and deliverable quality according to best practices and organizational standards.
• Generate reports and other documentation as required.
• Comply with established Standard Operating Procedures (SOP) for both the department and the company.
• Participates in other strategic projects as required and/or performs related technical tasks as needed.

Supplementary Information:

This job description has been prepared to indicate the general nature and level of work performed by employees within this classification. It is not intended to be an exhaustive list of all tasks, duties, responsibilities, and qualifications required for employees assigned to this position.

Education and/or Experience:

• Bachelor’s degree in computer science or equivalent.
• Five (5) years of experience in IT.
• Four (4) years of experience in modeling for operational systems (OLTP and data warehousing).
• Four (4) years of experience and knowledge in Oracle and Microsoft SQL.
• Knowledge of data structure, source and target data, schema development, relational and hierarchical databases, and the star schema model.
• Ability to manage multiple tasks simultaneously while prioritizing effectively.
• Extensive knowledge of computer systems, including Excel, Analysis Services, Business Objects, Web Intelligence, Data Services, and ETL tools.
• Experience in various data-related concepts, such as evaluating modeling tools and data warehousing.
• Ability to handle high workloads and meet deadlines.
• Strong teamwork and collaboration skills.

Licenses and/or Certifications:

• Licenses and/or certifications are not required for the duties outlined. However, additional licenses or certifications related to the position may be required for optimal job performance.

Language:

• Fluency in Spanish and English, both oral and written.

We are looking for a highly customer-centric individual with excellent sales, business development and relationship management skills who enjoys working through challenges and high-pressure environments. The Account Manager will be responsible for creating and nurturing partnerships and relationships with our existing clients, consultants and global enterprise customers. This person reports directly to the VP of Global Operations and their primary responsibilities include serving as contact person for clients to support account management, growth and maintenance efforts. The Account Manager will help in identifying, interviewing and closing the hiring of qualified candidates with our clients for positions within a wide range of consultancy services we are providing. The ideal person will be able to qualify and understand technology-oriented projects, goals and objectives of clients to deliver high quality services.

Responsibilities:

• Understand CERVANTES services within managed services, turnkey solutions and IT team augmentation and participate in defining and executing account mapping, organizational charts and action plans presenting strategic account plans and forecasts to VP of Global Services.
• Serve as contact person for clients within various industries to support account management efforts directly communicating with internal teams and externally with clients, consultants, and others, to ensure their needs are understood and addressed.
• Build knowledge about the service offerings to generate new business opportunities.
• Meet with Executive Leadership to understand and gather requirements for roles in addition to writing and posting technical job descriptions reporting results to VP of Global Services.
• Build strong client relationships to maintain existing business and work to expand CERVANTES services within existing customers.
• Work directly with clients and internal employees to address/resolve performance issues & complaints documenting all feedback that pertains to services provided.
• Establish a regular account rhythm, including touchpoints between the teams, clients, stakeholders, and internal employees.
• Communicate priorities and status updates to the rest of Client Delivery team on a daily basis and present reports to upper management.
• Evaluate and approve resumes of the most suitable candidates applying high quality standards and an in depth understanding of the candidates’ skills and experience.
• Conduct employee performance reviews/evaluations and career development discussions when needed and help to monitor and manage team's daily activity, KPI's, weekly and monthly goals.

Requirements:

• Bachelor's degree is required
• 2-3 years’ experience in an account management or business development role (preferably within professional services, consultancy services or managed services environments)
• Excellent communication skills and ability to work in proactive, sales environment
• Excellent organizational, time management, quality management, and project management skills and ability to perform under pressure
• Bilingual in English & Spanish is highly desired but not required
• Knowledge of or ability to understand technical terminology and concepts
• Demonstrated ability to build and maintain strong networks and relationships

Preferred Requirements:

• Previous experience in technology consultancy services is a plus