IT Project Coordinator

Role description

We are looking for an IT Project Coordinator who can serve as a link between the Information Technology team, Business users, and the Project Management Office (PMO). The role will involve understanding the system's requirements, business functions and needs, and objectives by supporting Senior members of the team. Collaborate with other Project Managers, technical teams, 3rd party vendors/suppliers, and Program Managers to drive strategic objectives through detailed project planning and stakeholder management. The role requires someone with strong project management experience and solid knowledge in Agile frameworks (Scrum/SAFe), as well as procedures focused on business processes.


Job Duties:

•        Collaborate with various cross-functional teams to gather functional requirements by conducting detailed interviews with management, end users, and business unit stakeholders.

•        Support Project Managers to gather, analyze and document business requirements, process flows, and transfer knowledge to the development team with Agile environments.

•        Define user stories and cases throughout full Software Development and/or Project Life Cycle (SDLC) in addition to participating in sprints and iterations as a part of an Agile team.

•        Produce Business Requirements Documents (BRDs) detailing specifications regarding implementations, integrations, migrations and development projects throughout the company.

•        Meet with end users and clientele to best understand needs and verify efficiency of systems.

•        Define technical reporting and alerting requirements/validations in addition to developing relationship with partners in IT and Operations, working with them to optimize and enhance our integration between Operations, IT, and PMO.

•        Help design, document, and maintain system processes while participating in status meetings.

•        Prepare requirements, specifications, business processes and recommendations while documenting detailed business analysis, outlining problems, opportunities and solutions using good documentation and writing practices.

•        Analyze objectives and present proposals to stakeholders, review metrics to identify incongruous reporting and messaging while offering analytical expertise in identifying, evaluating, designing and developing systems and procedures that are cost effective and meet user requirements.

•        Tracks and runs the program schedule and task details included in the program plan. Analyzes the actual performance against the plan and adjusts consistent with plan objectives including risks and issues.


Education & Requirements:

•        Bachelor’s Degree is required

•        Fully bilingual in English and Spanish (verbal, writing, reading) is required

•        2-3+ years’ experience working within a PMO environment driving IT projects

•        Knowledge of the ITIL fundamentals is required, certifications are highly desired


Preferred Requirements:

•        Project management experience is a plus

•        ITIL and/or PMP, Agile SAFe certifications are all desired but not mandatory

•     Experience working in a company based on ITIL environment within telecommunications industry following enhanced Telecom Operations Mapping (eTOM) framework


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Bilingual (Spanish and English), with the ability to read, write, and speak in both languages. Excellent communication skills at various levels within the organization.

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bachelor’s degree in computer science or equivalent. Minimum of 5 years of experience.

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  • Creates proof of concept and implementations of new technologies and platforms focused on Enterprise Application Integration (EAI), Service-Oriented Architecture (SOA), and Artificial Intelligence.
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  • Establishes processes, standards, and guidelines to support services while maintaining an updated service catalog.
  • Establishes processes, standards, service level agreements, and guidelines for managing the lifecycle of the company's integration services.
  • Collaborates with internal clients, analysts, and the development team to identify, design, and implement business processes aimed at improving operational efficiency while maintaining consistency and integrity. Uses disciplines like EAI, SOA, and Business Process Management (BPM), among others.
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  • Monitors technological trends to identify opportunities and capabilities in EAI and BPM process management.
  • Instructs the development team on application integration, standards, best practices, and the available services.
  • Supports the infrastructure team in the installation, configuration, and tuning of products supporting integration, such as Websphere Process Server (ESB).
  • Leads development teams in strategic projects.
  • Documents and models technology processes and architecture using the TOGAF framework and languages such as Archimate and UML.
  • Participates in other strategic projects as required and/or performs other related technical tasks as necessary.

Licenses and/or Certifications:

Licenses or certifications

are not required to perform the previously mentioned duties. However, TOGAF 9.2 certification is preferable but not required, as well as other related certifications. Additional licenses or certifications related to the position may be required for optimal job performance.

Language:

Bilingual (Spanish and English), with the ability to read, write, and speak in both languages. Excellent communication skills at various levels within the organization.