The Sr. Program Manager will be developing and delivering new payment types or processes in line with industry developments, competitor developments. The ideal person has experience overseeing domestic US instant payment capabilities that include The Clearing House Real Time Payments system (RTP) and the Federal Reserve’s FedNow system in addition to covering cross-border instant payments solutions, such as IXB, as/when these gather industry momentum. The Sr. PM will also be responsible for providing direction and guidance for activities associated with planning and management to ensure projects are completed on time, within budget and to client specifications. The Sr. Program Manager will drive execution of key deliverables calendar from information gathering, multiple management reviews, approvals and ongoing improvements within digital transformation initiatives.

Job Duties:

• Execute payment strategies in conjunction with the Head of Transaction Banking Product Management, payments partners in the CBB/Digital, Commercial and CIB Lines of Business, as well as functional partners including IT, Operations, Marketing, Risk, Compliance and strategic third party providers (such as PagoNxt).
• Develop product specifications and business requirements for new products to deliver the strategic product roadmap, with initial focus on real-time payments (RTP).
• Manage the implementation and launch of RTP and FedNow to support US market clients.
• Understand and actively manage the risks associated with instant payments products.
• Actively manage the P&L of instant payments products, ensuring full visibility to costs and ROI.
• Understand deeply how end users/customers use individual products, and how products deliver value for them in addition to the capabilities of our bank and non-bank competitors, and deliver product strategies that position us favorably in the market.
• Work with Marketing partners to build effective market launch / go-to-market programs.
• Build strong relationships with client-facing teams to ensure they fully understand the value of our payments products and how to position them with client.
• Leverage data analysis and market intelligence to bring new ideas forward and align closely with Client Service & Onboarding to build and maintain a strong client experience.
• Explore other emerging payments opportunities, including services leveraging blockchain and/or digital assets and near-term, innovative approaches as interim solutions.

Education & Requirements:

• Bachelor’s Degree is required
• 6+ years’ formal program management experience within payments technology (e.g. online channels, Transaction Banking/Payments, mobile payments, etc.)
• Experience working on teams in a hybrid Agile/Waterfall delivery approach
• Solid understanding of Project Management Office governance procedures within IT and technical project environments (systems integrations, digitalization, automation and/or cloud computing)
• Must understand Real-time Payments (RTP) and FedNow requirements, operating rules, and format specifications

Plus:

• Bilingual in English and Spanish is a plus
• Previous experience with blockchain technologies is a plus
• PMP, Scrum Master (CSM) and/or SAFe certifications are highly desirable

The QA Analyst will help analyze, define, create, and test the functionality of systems, platforms, SW and applications. This person will help to implement quality control processes to ensure service compliance to design specifications and work with cross-functional teams to identify root cases for defects through statistical process control techniques. Must be able to prepare and document findings and recommendations to improve testing execution and impact.

Responsibilities:

• Define and implement quality control processes to measure product or service compliance to design specifications in addition to developing new processes and tools as needed in order to improve testing execution and impact.
• Lead and coordinate activities to deploy the scripts and test cases created for monitoring.
• Create and conduct sampling and testing procedures while identifying root causes for defects and participates in continuous improvement initiatives.
• Estimate, prioritize, plan and coordinate testing activities, work with Product Owners to plan for needs related to automation and produce documentation for end-to-end automation scenarios and testing strategy.
• Create and execute test specifications from design requirements, analyzing and reporting test results and reporting on defect resolution.
• Work with technical teams, customers and upper management to produce project documents and understand customer demands, and product objectives to create and execute test cases.
• Create detailed, comprehensive, and well-structured test plans and test cases. 

Required Experience & Education: 

• Bachelor’s degree is required
• Must be bilingual in English & Spanish (written, verbal)
• 1-2+ years’ of experience in Software Testing & Quality Control Process experience is required
• Experience in designing and implementing test strategies to ensure product functionality
• Ability to identify root causes for defects and participates in continuous improvement initiatives
• Must be familiar with statistical process control techniques

Plus: 

• Knowledge on test automation using JMeter/Selenium/Cypress/Postman is a plus
• Previous experience in banking is highly desired
• Expertise in Agile SAFe methodologies, iterative methodologies and Behavior Driven Development techniques is highly preferred

The Risk Analyst will be supporting and driving various activities relating to IT risk management, 3^rd party vendor risk-based assessments monitoring and reporting. This person will be monitoring inventory of third-party relationships to develop teams to oversee and facilitate onboarding of 3^rd-Parties that require expedition or additional sensitivity based on services provided. The ideal person for this role will have experience presenting to executives and upper management and excellent communication skills.

Job Duties:

• Ensure transparency of business results, finance and processes and track goals accomplishment, collect and process data and provides managers with all necessary company management data and information.
• Challenge stratification of third-party risk-based assessments and refreshed regularly to efficiently allocate resources to relationships posing the highest risk.
• Monitor inventory of third-party relationships including outsourcing partners, suppliers of goods and services (including third-party administrators), distribution partners, entity relations (associates, affiliates, joint ventures) and important fourth parties (sub-contractors).
• Ensure capture of the full lifecycle and range of third-party relationships, identify, monitor and track exceptions to policy.
• Ensure awareness in the Business Line of risk frameworks, policies and standards.
• Maintain two-way communications with SLoD (Second Line of Defense) and facilitate training for Business Lines to provide awareness of risk frameworks, policies, programs, processes, etc.
• Facilitate Business Line awareness of and adherence to risk frameworks, policies, and standards in addition to reporting and escalating exceptions and facilitate Business Line corrective actions.
• Continuously monitor all sources of risk existing within the Business Line and externally.
• Monitor Key Risk Indicators and report on negative/adverse trends in Business Line. Monitor risk profile to maintain tolerance within Risk Appetite.
• Engage and hold Business Line process owners accountable to identify and assess risks. Support Business Lines in risk identification (e.g. NPBA, change management, etc.) Ensure all issues (Self-Identified, IA, Credit Risk Review or Regulatory) pertaining to the Business Line are resolved within established timelines.
• Liaison with the Business Line for all exam related activities including regulatory, Internal Audit and Credit Risk Review.

Education & Requirements:

• Bachelor’s Degree is required
• 3+ years’ banking experience or relevant industry experience, preferably in areas such as Audit, Technology, Risk, Vendor Risk Analysis, Operations, and/or public accounting
• Must have deep knowledge in key domains of Third-Party Risk Management (TPRM), TPRM Metrics Design and Implementation and TPRM Policy and Procedures development
• Experience in Vendor Management, Risk Management, Internal Controls, Auditing, relevant line of business experience and/or legal or regulatory experience
• Proven success within Agile/Scrum environments, Project Management Office governance procedures within digital project settings

Plus:

• Industry certifications are preferred, such as CRISC, CGEIT, CISA

Role Description:

The data architect position is an essential position in all organizations that have software delivery and consume and integrate existing software. Data Architects seek to create best practice guidelines within the groups that consume and manage data and support them in the support of new and existing technologies. Must always be looking ahead to strategically support functional units in adopting technology in a way that provides a competitive advantage while safeguarding and maximizing data.

Job Duties:

• Analyze business requirements and translate them into technical specifications and solutions.
• Lead and mentor development teams and provide technical guidance and support.
• Collaborate with cross-functional teams such as project managers, business analysts, testers, and other architects.
• Create reference architectures for different solutions, cross-company data exchange standards and solutions with functional domains in mind.
• Evaluate products created by external parties and see how their architecture integrates and meets our criteria.
• Ensure compliance with best practices, standards and methodologies for software development and architecture.
• Monitor and continuously improve the quality, performance, and reliability of solutions.
• Identify and mitigate risks of security applications, obsolescence, vulnerabilities, among others.
• Search for emerging technologies and develop proof of concepts in order to bring operational efficiency.
• Ability to manage multiple projects simultaneously with experience in the full project cycle from conception to implementation.
• Ability to identify complex customer issues and propose solutions which bring operational improvement
• Design and modeling of data at different levels and purposes
• Knowledge of data tools in public clouds such as AWS or Azure
• Experience applying architectures for high performance and scalable applications
• Knowledge in deploying applications using modern agile methodologies such as DevOps Experience (Please indicate time and area of expertise required)

Education & Requirements:

• Bachelor's degree in computer science, engineering or related field.
• At least 5 years of experience as a data architect or 10+ years as a developer with experience in different technology stacks or data related initiatives.
• Previous experience in the insurance industry will be highly valued.
• Advanced experience in database design, modeling and optimization and proficiency with data modeling tools.
• Expertise in SQL Server and Oracle administration, optimization, and securitization, including installation, configuration, maintenance, backups, recovery, and performance optimization.
• Experience in design and implementation of enterprise data warehouses and data lakes.
• Working knowledge of Big Data technologies such as Hadoop, Spark, and NoSQL databases (MongoDB, Cassandra).
• Advanced dimensional and relational data modeling in both structured and unstructured data.
• Ability to manage data governance and to configure and manage users, roles, and Security permissions.
• Create and maintain data dictionaries with business rules and data modeling design guidelines.
• Support teams delivering functional projects in their deployment efforts and validating that data is managed appropriately and reviewing data models ensuring integrity and quality in all data collected by functional systems.
• English Intermediate.

Preferred certifications:

• AWS Certified Solutions Architect Professional or Azure Solutions Architect Expert
• TOGAF 9 Certified or ArchiMate 3 Certified Essential Job Duties