The Cervantes Group

System Administrator

Role description

The System Administrator will perform a variety of technical tasks in the area of computer systems and networks. Develops and maintains all systems, applications, security, and network configurations. Recommends upgrades, patches, and new applications and equipment. Provides technical support and guidance to users. This position has responsibility for the analysis of hardware and software in a distributed networking environment utilizing accepted network management and monitoring software and systems. This position deals with moderate to advanced levels of technical systems and assists the hospital in achieving cost effective objectives through state-of-the-art technologies. Prepare program documentation and procedures. Perform other duties as assigned.

Responsibilities:

· Implements, monitors, and provides technical support of customer laboratory IT environments, typically integrated with instrumentation

· Implements customer specified benchtop computing design and processes

· Administers and assures connectivity of customer s Windows based platform

· Conduct and maintain inventories of client systems

· Support of the operating system, desktop hardware and peripherals, instrument-controlled software, core desktop applications and imagining of computers

· Manage On-boarding, retirement, and relocation of equipment

· Implements Windows based security, including but not limited to: user / group permissions, file / folder permissions, group policies, local security policies, etc.

· Analyzes, identifies, and implements enhancements, upgrades and/or solutions to improve the overall support of the desktop platform in a timely manner

· Ensures adherence to client s corporate policies through periodic reporting and compliance programs

· Acts as the technical support contact for instrument vendor

· Repairing and troubleshooting instrument related computers and escalating issues to the client infrastructure teams

· Provides technical support for new system validations and change management efforts

· Create and maintain a physical inventory of lab equipment, PC s, software, and any other information specified by the client

· Submit weekly Engineer reports to the team lead by COB on the last business day of the week

· Acts as client Liaison for software/hardware related inquiries

· Participate in client team meetings

· Potential on-call support with stipend/shift differential for after-hours work

· Support multiple clients and projects

Qualifications

· Bachelor s Degree and 2 years of industry experience including (but not limited to); Windows technologies including Microsoft Office, networking, remote computing and backup systems. OR

· Associate's degree and 4 years of industry technical experience including (but not limited to); Windows technologies including Microsoft Office, networking, remote computing and backup systems.

Experience

Five (5) years' experience as a technician in the computer networking field, within the last two (2) years, including maintaining and administering data and voice networks. Familiar with standard concepts, practices, and procedures within a particular field. Working knowledge and experience with Microsoft operating systems, systems security management practices and HP hardware.

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The Business Analyst will be working within the Risk Management division to provide an understanding of the regulatory environment and how the risks of the products and services offered are viewed by the Second Line of Defense and regulators. This person will be facilitating Business Line awareness of and adherence to risk frameworks, policies, and standards and issue validation while continuously monitoring all sources of risk existing within the Business Line and externally. The ideal person can understand where operational, strategic, reputational, compliance, and model risks exist in the Business Line and continually assess and improve controls to mitigate those risks.


Job Duties:

·        Drive Risk Culture throughout organization ensuring awareness in the Business Line of risk frameworks, policies and standards while working with team members and key stakeholders to develop appropriate metrics and deliver relevant and accurate data.

·        Work with internal teams to gain an in-depth understanding of existing risks, causes, severity rating, controls and remediation.

·        Facilitate training for Business Lines to provide awareness of risk frameworks, policies, programs, processes, issue validation, etc., reporting and escalating exceptions to Business Line corrective actions.

·        Continuously monitor all sources of risk existing within the Business Line and externally while engaging in research, peer networking, and experience to anticipate critical risk issues impacting the Business Line.

·        Understand where operational, strategic, reputational, compliance, and model risks exist in the Business Line and continually assess and improve controls to mitigate those risks.

·        Monitor risk profile to maintain tolerance within Risk Appetite.

·        Draft and execute test procedures to assess operating effectiveness of controls.

·        Obtain, examine and analyze records from various systems, reports, operating practices, and documentation for compliance with bank policies, regulatory compliance and adherence to appropriate procedures by communicating with Business partners across the Bank.

·        Ensure proper utilization of bank policies and line of business procedures.

·        Performs control evaluations (both control design and control performance assessments) through collaboration with various stakeholders while influencing parties towards strategic goals.


Education & Requirements:

·        Bachelor’s Degree is required

·        Strong oral and written communication skills (English and Spanish) and the ability to summarize and present complex information and issues succinctly for the required target audience is a must

·        2+ years’ in IT Risk Management, Internal Controls, IT Auditing is required

·        Previous experience testing controls ensuring compliance with Regulations, Corporate Standards, and Corporate Policy within automated environments

·        Demonstrated experience supporting and/or leading risk projects across multiple business lines offering a wide variety of financial services products and services

·        Must have banking experience (retail banking and risk management)

 

Plus:

·        Previous experience within IT Audits is a plus


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