Client Delivery Advisor | Global Solutions
12 de Septiembre del 2024
Role description
We are looking for a highly customer-centric individual with excellent sales, business development and relationship management skills who enjoys working through challenges and Agile environments. As a Client Delivery Advisor you will be responsible for creating and nurturing partnerships and relationships with candidates, our consultants and customers. The Client Delivery Advisor reports directly to the Director of Global Accounts and primary responsibilities include identifying, interviewing and closing the hiring of qualified candidates with our clients, for positions within a wide range of consultancy services we are providing. The ideal person would have experience fulfilling Recruiting and/or Business Development roles within technology consulting and turnkey solutions (managed/professional services).
Responsibilities:
- Manage, lead, coach, and mentor a team of IT Recruiters globally to identify market and team-specific opportunities to accelerate revenue growth and improve sales efficiency.
- Proactively assess and recommended actions for Business Development leadership to optimize performance: including account segmentation, KPIs, processes and/or tools
- Collaborate cross-functionally (with Finance, Marketing, Product, Service teams) to ensure execution of market-specific revenue growth plans.
- Automate, simplify, and streamline recruitment workflow, non-sales time & improve productivity.
- Guide development of insights for business reviews & annual planning processes
- Strategy Development: Collaborate with stakeholders across the company (Sales, recruiting, marketing, finance & operations) in development of business and services solution strategies, translate business and strategy into an opportunity that can drive significant new businesses.
- Lead activities for international market information gathering, establishing CERVANTES conceptual approach, identifying potential market growth & acquisition strategy.
- Build relationships with senior business leaders to offer thought leadership on organizational and people-related strategy and execution.
- Solve problems and get to the root cause of any issue, no matter how complex. Design and quickly implement solutions that cut across multiple disciplines, even those beyond people and organizational solutions.
- Provide expertise in the following areas: career planning, performance management, coaching, data analysis, compensation and rewards, employee relations, learning and development, recognition programs, and strategic development.
- Identify and surface trends in both qualitative and quantitative data to help improve organizational health, understand when data will assist in making smart, informed decisions. Interpret complex analyses and tie back to business priorities.
Essential Functions
- Responsible for working with the Sales & Exec Leadership to help drive compliance with “Grupo C‘s” Coverage Strategy, Territory Management, and PANZATouch™.
- Directly responsible for analyzing, creating, and maintaining analyzing reports that help Business Unit leadership meet their sales initiatives as it relates to corporate go-to-market strategy.
- Utilize and manage internal CRM database entitled PANZATouch™, and online resume posting services such as: Panza™, Indeed, Glassdoor, LinkedIn, Monster and/or CareerBuilder.
- Directly responsible for analyzing and maintaining PANZATouch™ data integrity, engaging Business Leaders as needed to provide business intelligence and reporting efforts.
- Identifies opportunities to change/modify recruiter coverage in order to align to TCG and C3 Coverage Strategy and proactively works with Sales Leadership to execute changes.
- Responsible for working with Sales Leadership to determine content, format, and frequency of reporting not available through standard dashboards and reports.
- Responsible for working with multiple data sources and lines of business such as CRM, Third Party Market share data and the Field to gather data.
- Responsible for compiling data from the various sources, analyzing it and presenting it in a format that is easily understood by Field Sales Leaders.
- Responsible for evaluating existing reporting processes to improve consistency, efficiency and effectiveness and enforcing compliance. The SSA will prepare and recommend disciplinary action to be executed by direct report responsible.
- Works on customer analysis reporting initiatives, and performs other similar duties as assigned.
- Responsible for maintaining inventory of marketing supplies.
- Post job descriptions and requirements on job posting sites and social media, such as LinkedIn, Facebook, and Twitter, to increase visibility, broaden candidate pools, and receive more traffic.
- Contact candidates whose skillsets match current or recurrent openings by means of initial phone screenings and ultimately scheduling either an in-person interview or via video chats.
- Coordinate on-site interviews between candidates with recruitment team members.
- Convert qualified candidate's resume into English format with most updated employment history towards position with an emphasis on requested skills before presenting to Director.
- Perform reference checks of candidates by contacting previous supervisors and/or coworkers.
Competencies/Skills
- Must be a positive, highly motivated, person that loves to work hard with a “Helping mindset”.
- Must be a “people person”, someone who like being around other people and have “Mojo”.
Qualifications
- BS Degree
- At least 10-15 years of experience as an HR Business Partner, Sales, Recruitment preferably in a global, dynamic fast-growing technology/software business
- Ability to establish solid relationships with all levels of an organization, strong influencing and negotiation skills
- Comfortable working in an environment which demands strong deliverables along with the ability to identify problems and drive appropriate resolutions
- Demonstrated knowledge of applicable global laws and regulations related to HR and general business practices
- Able to create, analyze, report, and manipulate data as it relates to sales and recruitment metrics, leads, etc.
- Must possess excellent leadership, problem solving, project management, communication, listening and presentation skills
- Self-directed and highly self- motivated
- Proven track record of driving results
