The Cervantes Group

IT SME Middleware

12 de Julio del 2024
Remoto
Jornada Completa

Role description

We are seeking an experienced IT Subject Matter Expert (SME) with Level 1 (L1) abilities to provide infrastructure application support for a critical middleware platform used for document processing and management. This platform consists of multiple instances that handle various functions such as ATM/Mobile transactions, branch operations, and common services.


Job Duties

  • Infrastructure Support: Provide L1/2 support for the middleware platform's infrastructure, including dev/pre-production environments, ensuring smooth and efficient operations.
  • Application Monitoring: Proactively monitor the performance and health of the middleware applications, identifying and resolving any issues to maintain optimal functionality.
  • Document Processing: Support the platform in processing documents and their associated metadata, ensuring accurate and timely uploads into content management systems.
  • Issue Resolution: Troubleshoot and resolve technical issues related to the middleware platform, working closely with other IT teams and stakeholders as needed.
  • Maintenance and Updates: Assist in the maintenance and regular updates of the middleware applications to ensure they meet the latest standards and requirements. This includes reviewing logs, starting/stopping services, installing certificates, and creating directories.
  • User Support: Provide assistance and support to end-users, addressing their queries and helping them navigate and utilize the platform effectively.
  • Coordination: Coordinate efforts such as meetings, work sessions, planning, and troubleshooting with various teams to ensure platform reliability.
  • Ticket Management: Manage ServiceNow (SNOW) tickets assigned for the middleware platform, including opening, assigning, and closing support and incident tickets, as necessary. Re-open cases, as necessary.
  • Reporting: Provide daily health check reports of the middleware platform (Monday-Friday) and SME logs and support where necessary.
  • Documentation: Maintain detailed documentation of support activities, issues encountered, and resolutions provided to ensure knowledge sharing and continuity.
  • Strong communication skills, both written and verbal, to interact with technical and non-technical stakeholders.
  • Excellent troubleshooting and problem-solving skills.
  • Technical Environment:
  • Middleware Technologies: Experience with middleware platforms and WebSphere.
  • Content Management: Proficiency in managing document processing systems.
  • Operating Systems: Strong knowledge of Linux environments.
  • Web Servers: Experience with Apache for hosting web services.
  • Web Services: Proficiency in managing and supporting web services.
  • Ticketing Systems: Experience with ServiceNow for incident and change management.
  • Application Frameworks: Familiarity with Dynatrace for specific document processing requirements.
  • Message Queuing: Experience with managing MQ channels and ensuring reliable message delivery between systems.


Education & Requirements


  • Bachelor's Degree is required.
  • Must be Intermediate English & Spanish (verbal, written, reading).
  • 5+ years' experience designing technical solutions within mainframe environments.4+ years' experience with Informatica Cloud Data Governance and Catalog (CDGC) on Informatica Data Management Cloud (IDMC).
  • Previous experience with migrating Enterprise Data Catalog (EDC) and Informatica Axon content to the cloud is required.
  • Must have experience with Oracle, SQL Server, and/or Denodo.
  • Snowflake enterprise data warehouse experience is required.


Plus

  • Proficiency in middleware technologies, specifically WebSphere, and platforms used for document processing and management.
  • Experience with Linux operating systems.
  • Experience with Apache web server and web services management.
  • Linux Operations ( Red Hat)
  • Proficiency in managing MQ channels.
  • Experience with content management systems and frameworks like Dynatrace is a plus.
  • Familiarity with ServiceNow for managing support tickets and change requests.
  • Banking Systems Experience: Previous experience working with banking systems, including knowledge of ATM and branch operations, is highly desirable.


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