We are looking for a highly customer-centric individual with excellent sales, business development and relationship management skills who enjoys working through challenges and high-pressure environments. The Account Manager will be responsible for creating and nurturing partnerships and relationships with our existing clients, consultants and global enterprise customers. This person reports directly to the VP of Global Operations and their primary responsibilities include serving as contact person for clients to support account management, growth and maintenance efforts. The Account Manager will help in identifying, interviewing and closing the hiring of qualified candidates with our clients for positions within a wide range of consultancy services we are providing. The ideal person will be able to qualify and understand technology-oriented projects, goals and objectives of clients to deliver high quality services.

Responsibilities:

• Understand CERVANTES services within managed services, turnkey solutions and IT team augmentation and participate in defining and executing account mapping, organizational charts and action plans presenting strategic account plans and forecasts to VP of Global Services.
• Serve as contact person for clients within various industries to support account management efforts directly communicating with internal teams and externally with clients, consultants, and others, to ensure their needs are understood and addressed.
• Build knowledge about the service offerings to generate new business opportunities.
• Meet with Executive Leadership to understand and gather requirements for roles in addition to writing and posting technical job descriptions reporting results to VP of Global Services.
• Build strong client relationships to maintain existing business and work to expand CERVANTES services within existing customers.
• Work directly with clients and internal employees to address/resolve performance issues & complaints documenting all feedback that pertains to services provided.
• Establish a regular account rhythm, including touchpoints between the teams, clients, stakeholders, and internal employees.
• Communicate priorities and status updates to the rest of Client Delivery team on a daily basis and present reports to upper management.
• Evaluate and approve resumes of the most suitable candidates applying high quality standards and an in depth understanding of the candidates’ skills and experience.
• Conduct employee performance reviews/evaluations and career development discussions when needed and help to monitor and manage team's daily activity, KPI's, weekly and monthly goals.

Requirements:

• Bachelor's degree is required
• 2-3 years’ experience in an account management or business development role (preferably within professional services, consultancy services or managed services environments)
• Excellent communication skills and ability to work in proactive, sales environment
• Excellent organizational, time management, quality management, and project management skills and ability to perform under pressure
• Bilingual in English & Spanish is highly desired but not required
• Knowledge of or ability to understand technical terminology and concepts
• Demonstrated ability to build and maintain strong networks and relationships

Preferred Requirements:

• Previous experience in technology consultancy services is a plus

The Sr. GRC Business Systems Analyst will be working within the Operational Risk Management area to implement new GRC solutions to support use cases. This person will actively contribute to determining an overall GRC solution strategy, as well as use case definition, requirements gathering, system design, configuration, data migrations, integrations, testing, release readiness, and documentation. Track and report operational risks identified according to industry standards, regulations and frameworks.

Job Duties:

• Collaborate with upper management to determine overall GRC solution strategy and guide decisioning on system design, configuration, etc., while leading meetings with clearly stated objectives that drive desired outcomes
• Participate in several activities to improve Operational Risk Management program, such as use case definition, requirements gathering, system design, configuration, data migrations, integrations, testing, release readiness, and documentation.
• Work with stakeholders on the creation of business processes and deployment of technology to align strategic objectives and regulatory compliance while effectively managing operational risks.
• Identify areas for implementations, create GRC strategic roadmaps to present to stakeholders, select GRC solutions, and carry out GRC implementation. 
• Assess current Governance of operational areas and identify most critical areas of risk in organization and where the enterprise client is most impacted by regulatory requirements.
• Define objectives and scope of GRC implementation roadmap, including risk management strategies centered around compliance driven activities according to industry regulations.
• Help to establish KPIs and ensure smooth integration of GRC practices within business and operational processes.
• Analyze workflow automation capabilities of GRC software, integration options, and cost analysis.
• Monitor and identify improvement areas defining metrics and KPIs for measuring performance.

Education & Requirements:

• Bachelor’s Degree required
• 5+ years’ experience with enterprise-scale Governance, Risk, and Compliance (GRC) solution implementations for financial institutions
• 5+ years’ experience use case definition, requirements gathering, system design, configuration, data migrations, integrations, testing, release readiness, and documentation
• Previous experience integrating SAP GRC is a required
• Must have experience with Microsoft Power Apps, SharePoint, Snowflake,
• Must have proven success advising and guiding decisioning on system design, configuration, etc.

Plus:

• Bilingual in Spanish/English (verbal, written) is desired 

**REMOTE from Mexico**

As the SW Engineer, you will be responsible for reviewing, analyzing, and evaluating business systems incidents in efforts to provide ad-hoc support within the production areas of various core banking platforms and applications within the global client. Due to the international nature of this client, this person will be coordinating, collaborating and communicating daily with teams throughout Mexico and Spain regarding technology solutions within application, software, database, and operating system environments. The ideal person can participate in the full SW development life cycle from technical design preparation, development, maintenance and production support serving as the on-site technical point of contact and cultural liaison for assigned functional and technical areas.

Responsibilities:

• Participate in the software development lifecycle to design, code, configure, test, debug, and document corporate and core banking system and application programs.
• Lead internal escalations communicating with Engineering and business units/teams while ensuring technical incidents are identified, tracked, reported and resolved in timely manner.
• Prepare technical design specifications based on functional requirements and analysis documents and review functional requirements, analysis and design documents.
• Conduct technical evaluation and analysis of various software issues, ranging from basic login trouble to complex software behaviors, redirecting and escalating requests when necessary.
• Assess urgency of incident and communicate with various cross-functional business units and IT staff to verify bandwidth of problem resolution teams located in Spain, Boston, Mexico.
• Prepare requirements, specifications, business processes and recommendations.
• Develop existing process diagrams and communicates needed changes to development team across various global regions in addition to participating in sessions of prototyping new systems for the purpose of enhancing business process operations and information process flows.
• Design technical solutions to resolve technical issues at hand and automate job tasks/schedules.
• Participate in the testing process through test review and analysis, test witnessing and certification of software to ensure QA standards.

Requirements:

• Bachelor’s Degree is required
• Bilingual (read, write, speak, etc.) in English and Spanish is required
• Flexibility with an understanding that production support is not always normal hours
• Advanced experience with databases (Oracle, SQL Server) and complex tables
• Minimum of 3 years of experience in SW development, back end development and database structures/architectures
• Strong experience and knowledge of SQL queries
• Previous experience supporting and/or developing applications with Java, Python, and/or C#
• Prior experience working with ServiceNow

Plus:

• Previous experience in the banking/financial industries is a plus

**REMOTE from Mexico**



As the Sr. SW Engineer, you will be responsible for leading various phases of the software development lifecycle and working with stakeholders to create release schedules and architectural designs for applications, platforms and programs. Lead the technical incident and production support efforts working directly with SW Engineering teams to provide ad-hoc support within the production areas of various core banking platforms and applications within the global client. This person will be producing technical specification documents (DDR) and communicating daily with teams located internationally. The ideal person for this role is able to adapt to cross functional and cross-cultural environments.

Responsibilities:

• Lead in the software development lifecycle to design, code, configure, test, debug, and document corporate and core banking system and application programs.
• Work with executives and stakeholders to create release schedules and architectural designs for applications, platforms and programs while managing technical incident life cycles ensuring technical incidents are identified, tracked, reported and resolved in timely manner.
• Prepare technical design specifications based on functional requirements and analysis documents and review functional requirements, analysis and design documents.
• Conduct technical evaluation and analysis of various software issues, ranging from basic login trouble to complex software behaviors, redirecting and escalating requests when necessary.
• Assess urgency of incident and communicate with various cross-functional business units and IT staff to verify bandwidth of problem resolution teams located in Spain, Boston, Mexico.
• Prepare requirements, specifications, business processes and recommendations.
• Develop existing process diagrams and communicates needed changes to development team across various global regions in addition to participating in sessions of prototyping new systems for the purpose of enhancing business process operations and information process flows.
• Design technical solutions to resolve technical issues at hand and automate job tasks/schedules.
• Participate in the testing process through test review and analysis, test witnessing and certification of software to ensure QA standards.

Requirements:

• Bachelor’s Degree is required
• Bilingual (read, write, speak, etc.) in English and Spanish is a must
• Advanced experience with databases (Oracle, SQL Server) and complex tables
• Minimum of 5 years of experience in SW development, back end development and database structures/architectures
• Previous experience in technical and architecture design preparation and producing technical specification documents (DDR)
• Must have prior experience participating in creating and executing release schedules
• Strong experience and knowledge of SQL queries
• Previous experience supporting and/or developing applications with Java, Python, and/or C#
• Prior experience working with ServiceNow

Plus:

• Previous experience in the banking/financial industries is a plus