We are seeking an experienced L2 Application Support Engineer to join our team. This role requires a strong technical background with expertise in full-stack development, cloud computing, and system integration. The ideal candidate will have experience in banking or finance-related software applications and possess problem-solving skills to ensure application stability and performance.

Job Duties:

• Provide L2 application support, ensuring seamless functionality of enterprise applications.
• Investigate, troubleshoot, and resolve complex application issues reported by business users.
• Monitor system performance, logs, and alerts to proactively identify potential issues.
• Collaborate with developers, product owners, and infrastructure teams to deploy fixes and enhancements.
• Work on automation solutions for incident management and system monitoring.
• Perform root cause analysis (RCA) and document resolution steps.
• Maintain strong security protocols and compliance adherence for sensitive financial systems.
• Provide technical expertise for releases, deployments, and change management.
• Support application components, APIs and related technologies.
• Work with AWS services to manage cloud-based applications.
• Collaborate with cross-functional teams using tools like Jira, Confluence etc.
• Participate in on-call rotations to support critical application incidents.

Education & Requirements:

• Bachelor’s degree in computer science, Engineering, or a related field.
• 7+ years of experience in software development and application support.
• Proficiency in Java, JavaScript
• Strong experience with APIs, microservices architecture, and AWS.
• Knowledge of front-end development using HTML, CSS, JavaScript, and JWT authentication.
• Exposure to DevOps practices, monitoring tools, and incident management solutions.

Soft Skills:

• Strong problem-solving abilities and analytical mindset.
• Effective communication and collaboration skills with global teams (Spanish and English)
• Ability to work independently while ensuring team alignment on priorities.
• A proactive approach to incident resolution and process improvements.

Preferred Qualifications:

• Experience in the banking or financial services industry.
• Hands-on experience with Salesforce, JIRA, and API integrations.
• Certifications in AWS, ITIL, or relevant cloud technologies.
• Bilingual in Spanish/English (verbal, written) is desired 

Ensures the confidentiality, integrity, and availability of systems, networks, and data through the planning, analysis, development, implementation, maintenance, and improvement of security systems, policies, procedures, and tools. Conducts risk assessments to identify potential security breaches. Responsibilities may include system or policy analysis, as well as planning and managing projects related to information security. Provides support for various security elements and components within the network.

Essential Duties and Responsibilities:

• Coordinates, mediates, and reports on the technical aspects of IT security and risk management.
• Leads security projects as directed by the supervisor.
• Responsible for digital data management strategies, including data classification and data loss prevention.
• Supports technical operations and works as a team to resolve and escalate security issues through monitoring, supervision, evaluation, and maintenance of systems and procedures to safeguard the network and information systems.
• Investigates, recommends, and implements changes to improve network and system security as directed by the supervisor.
• Analyzes vulnerabilities and security threats within the network and different areas, verifying existing controls to maintain residual risk aligned with the company's risk appetite.
• Consults with IT department personnel to ensure security is a factor in the evaluation, selection, installation, and configuration of hardware, applications, and software.
• Defines, creates, recommends, and coordinates the implementation of IT general controls (ITGC), procedures, standards, and policies to support and reinforce system, network, and component security.
• Researches, evaluates, designs, tests, analyzes, and recommends cybersecurity trends and their impact on the existing environment.
• Provides periodic and detailed reports on security incidents, service levels, and the overall security status of the systems.
• Oversees network security, focusing on network security design, particularly troubleshooting and debugging security-related network issues.
• Ensures the availability of security services and that they do not impact business operations.
• Administers security appliances such as firewalls, IPS/IDS, web content filtering, and application filtering to protect information so that only authorized personnel can access and use it.
• Monitors the installation of security patches and the remediation of vulnerabilities in applications and operating systems.
• Manages enterprise-level antivirus and anti-spam systems.
• Responsible for configuring, authenticating, supporting security, and authorizing general systems and VPN services.
• Recommends technical information materials and training on security trends, threats, best practices, and control mechanisms aligned with company policies, laws, regulations, and industry standards.
• Responsible for addressing, resolving, and correcting security audit findings.
• Works with the company's architecture team to ensure compliance with established security standards and defines new standards as needed.
• Monitors backup and recovery strategies for assigned systems and ensures they are properly executed. Ensures these strategies align with business needs.
• Identifies opportunities and provides corrective actions within the administration area within a reasonable timeframe.
• Participates in special tasks and/or projects as requested.

Education and/or Experience:

• Bachelor’s degree in Information Systems or equivalent work experience; MBA or MS in Information Security preferred.
• Minimum of 6-8 years of experience in IT, with five years in an information security compliance role.
• Experience with security management frameworks such as the International Organization for Standardization (ISO), IT Infrastructure Library (ITIL), and Control Objectives for Information and Related Technologies (COBIT) frameworks.
• Familiarity with legal provisions and regulatory requirements, including the Gramm-Leach-Bliley Act and Rule 76.

Licenses and/or Certifications:

• Security+, CISA, CISM, SSCP, or GSEC certifications are an advantage. However, licenses or certifications related to the position may be required for optimal job performance.

Language:

• Bilingual (Spanish and English), with the ability to read, write, and speak fluently in both languages.

Competencies:

• Ability to identify, define, and assess business situations that require system changes and generate effective solutions.
• Skill in planning, coordinating, and executing projects, ensuring system changes are implemented efficiently and effectively.
• Excellent interpersonal skills for interacting with business units, users, and technical teams.
• Ability to analyze complex problems, identify viable solutions, and evaluate the benefits and costs of proposed changes.
• Capability to ensure requirements are met with optimal quality through proper testing and documentation.
• Ability to suggest creative ideas to optimize the use of programs or systems and adapt to changes in operational procedures.

Required Platforms and Tools Knowledge:

• Project Management Systems: Such as Microsoft Project, JIRA, or Trello.
• Database Management Systems: Such as SQL Server, Oracle, or MySQL.
• Data Analysis Tools: Such as Microsoft Excel, Tableau, or Power BI.
• Content Management Systems (CMS): Such as SharePoint.
• Documentation and Collaboration Tools: Such as Confluence, Microsoft Office Suite (Word, Excel, PowerPoint), and Google Workspace.
• Change Management Systems: Such as ServiceNow or Remedy.

Education: Bachelor's degree in Business Administration or a related field.

• Professional Experience: A minimum of three (3) years of exempt-level experience with responsibilities in analysis, complex problem-solving, and project management, or any equivalent combination of education and experience.
• Specific Experience: Experience in underwriting and/or claims areas.

Responsible for the design, modeling, conceptualization, and implementation of data warehouses. Provides support through analysis and logic design to deliver information and reports to data warehouse users. Responsible for maintaining and supporting daily updates of business data.

Essential Duties and Responsibilities:

• Identifies and analyzes business needs, documents business cases, designs, implements, and maintains solutions at the database, cube, data warehouse, and reporting levels.
• Creates artifacts to scale according to organizational growth and best practices.
• Analyzes, studies, and evaluates existing data views and reports within the company.
• Recommend changes, updates, or implement reporting tools to achieve the company's strategic goals.
• Develops and documents all solutions from analysis to implementation, including changes or improvements to programs, business processes, and modifications to the data warehouse.
• Implement business rules through stored procedures and monitor their performance to proactively detect efficiency improvements.
• Maintains the accuracy and reliability of data.
• Takes ownership of proposed solutions, ensuring that the results align with business or operational needs and expectations. Has a thorough understanding of transactional database schemas and their functions.
• Develops and documents metadata and models related to report repositories.
• Tests created, modified, and/or updated models, ensuring data accuracy and deliverable quality according to best practices and organizational standards.
• Generate reports and other documentation as required.
• Comply with established Standard Operating Procedures (SOP) for both the department and the company.
• Participates in other strategic projects as required and/or performs related technical tasks as needed.

Supplementary Information:

This job description has been prepared to indicate the general nature and level of work performed by employees within this classification. It is not intended to be an exhaustive list of all tasks, duties, responsibilities, and qualifications required for employees assigned to this position.

Education and/or Experience:

• Bachelor’s degree in computer science or equivalent.
• Five (5) years of experience in IT.
• Four (4) years of experience in modeling for operational systems (OLTP and data warehousing).
• Four (4) years of experience and knowledge in Oracle and Microsoft SQL.
• Knowledge of data structure, source and target data, schema development, relational and hierarchical databases, and the star schema model.
• Ability to manage multiple tasks simultaneously while prioritizing effectively.
• Extensive knowledge of computer systems, including Excel, Analysis Services, Business Objects, Web Intelligence, Data Services, and ETL tools.
• Experience in various data-related concepts, such as evaluating modeling tools and data warehousing.
• Ability to handle high workloads and meet deadlines.
• Strong teamwork and collaboration skills.

Licenses and/or Certifications:

• Licenses and/or certifications are not required for the duties outlined. However, additional licenses or certifications related to the position may be required for optimal job performance.

Language:

• Fluency in Spanish and English, both oral and written.