As the IT Delivery Project Manager, you will be responsible for leading and developing the teams focused delivery sustained development and integration work within Salesforce CRM environment throughout the organization. This role involves overseeing the end-to-end integration and back end development process and management of Salesforce platform operations following agile delivery models to ensure the successful delivery of high-quality solutions for the business. Guide and lead team of technical Salesforce Developers and ensure compliance with the organization policies and applicable laws. 

Essential Duties and Accountabilities, but are not limited to the following:

• Create project plan for development, configuration and any necessary updates against the IT stack in alignment with the overall business objectives and organizational technology roadmap.
• Collaborate with senior management to define and refine the technology vision, ensuring it meets the evolving needs of the telecommunications industry.
• Oversee the planning, execution, and delivery of development, continuous maintenance and system integration projects related to Salesforce CRM (Order Management, CPQ, Apex development).
• Ensure that projects are completed within scope, on time, and within budget constraints.
• Collaborate with multi-functional teams, including product management, network operations, and customer support, to ensure seamless integration and interoperability of Salesforce solutions.
• Work closely with HR and project managers to allocate resources effectively, ensuring optimal productivity and project success.
• Evaluate and maintain relationships with third-party vendors and partners.
• Participating in problem resolution efforts and post-incident reviews

Education and Experience:

• Bachelor's degree in is required
• Fully Bilingual (Spanish and English) is required
• 4-5+ years’ of proven experience managing the designing, configuring, testing and supporting Salesforce configurations, development and maintenance project portfolios
• Must have experience managing Salesforce platform operations, enhancements, etc.
• Solid knowledge of Apex development, Configure Price, Quote (CPQ), Order Management (OM) and Enterprise Product Catalog (EPC)
• In-depth knowledge of BSS and OSS concepts, technologies, and implementation best practices.
• Excellent communication skills for effective team collaboration and stakeholder engagement.
• Strong knowledge of IT infrastructure, including items such as networking, data centers, messaging, mobility, servers, storage, databases, virtualization, and voice
• Direct experience with Agile delivery methodologies and able to drive Agile adoption.

Plus:

• Prior experience in the telecommunications industry is a plus
• Previous experience with hands-on development/configurations of Configure Price, Quote (CPQ), Order Management (OM) and Enterprise Product Catalog (EPC) is a huge plus

The Program Manager will support Applications and Systems for the monetization and billing/collections platform. This person will be responsible for managing and owning business systems supporting users across the organization and developing new system reporting and automation capabilities. Drive business transformation across the organization through the customer relationship platform with 3^rd parties, systems, platforms and applications/tools. The ideal person will be able to own the deployment of the technical integration projects and “roll up their sleeves” to support and resolve technical incidents.

 Job Functions:

• Work with upper management and executive teams to assess workflow between existing systems such as billing, collections, POS, ERP, inventory management, and CRM tools.
• Lead and drive monetization and billing projects throughout the organization while managing relationships with 3^rd parties, internal technical engineering teams and executive management.
• Create and design project plans for integrating 3rd part tools and systems with SAP, Matrixx Aria, BlueIQ, B2Bops, Salesforce, etc.
• Serve as management liaison between client and internal and external partners (vendors) that are involved in projects and ensure that projects are on time and within budget.
• Oversee platform, system & application configuration/integration changes (both functional and non-functional) and support the process of verification of such in a test, development, and pre-production environment.
• Manage and own project deliverables, roadmaps, release schedules and relations with vendors, executives and internal project/program leadership providing frequent project updates.
• Create and perform production operational tasks and provide guidance on best practice to wider team regarding platform operation.
• Guide pricing configuration changes on the Matrixx/Aria Online Charging System (OCS), test and verify changes and support the deployment of the updates into the production environment.
• Assess the impact of new requirements on Billing applications and all upstream and downstream applications, systems, and processes.
• Critically evaluate information gathered from multiple sources, reconcile conflicts, abstract up from low-level information to a general understanding, and distinguish user requests from the underlying true needs.
• Ensure regulatory compliance within project deliverables (SOX, GLB, FDIC and/or SEC requirements).

 Education and/or Experience:

• Bachelor’s Degree in computer science or Business Administration or equivalent.
• Bilingual (English/Spanish) is required
• 5+ years’ experience managing ERP configurations as a Program Manager
• Strong understanding of 3^rd party integrations with Salesforce
• Familiarity with API tools such as SOAP UI, Postman
• Ability to work out of hours support work (if necessary) on scheduled activities and high severity production issues / incidents

Plus:

• Knowledge of Matrixx/Aria monetization and billing platforms is highly desired
• Previous experience in the telecom industry is a huge plus

This senior design and development role is Responsible for the architecture of integrations between applications and services, providing enterprise solutions through the design, modification, development, and implementation of critical complex functionalities, following best practices in a heterogeneous environment.

Education:

bachelor’s degree in computer science or equivalent. Minimum of 5 years of experience.

Experience:

• Extensive experience in object-oriented programming analysis and design, design patterns.

·       Develops enterprise applications in distributed environments,

·       Develops applications in JAVA, and components for scalable architectures using J2EE application servers such as WebSphere Application Server, JBOSS, SCA, WSDL, BPEL, Web Services Engines, CSS, XHTML, HTML, AJAX, XML, HTTP, JSF, Restful, JSON, XLST, WS-* or a combination of equivalent education and experience.

• Basic knowledge of UNIX/AIX/Linux and Windows.
• Experience with development tools/IDEs such as Websphere Integration Developer and Informatica Power Center.
• Experience with WebSphere Process Server, WebSphere Enterprise Services Bus, WebSphere DataPower, and WebSphere Application Server.
• Basic knowledge of Six Sigma or another process improvement methodology is preferable.

Responsibilities:

• Identifies, designs, develops, and implements primary infrastructure (middle-tier) and common services at the enterprise level.
• Creates proof of concept and implementations of new technologies and platforms focused on Enterprise Application Integration (EAI), Service-Oriented Architecture (SOA), and Artificial Intelligence.
• Manages business processes to identify common services, reinforcing developments according to established guidelines.
• Establishes processes, standards, and guidelines to support services while maintaining an updated service catalog.
• Establishes processes, standards, service level agreements, and guidelines for managing the lifecycle of the company's integration services.
• Collaborates with internal clients, analysts, and the development team to identify, design, and implement business processes aimed at improving operational efficiency while maintaining consistency and integrity. Uses disciplines like EAI, SOA, and Business Process Management (BPM), among others.
• Participates in due diligence required to acquire new software packages or commercial applications, evaluating all integration capabilities according to established operational procedures.
• Monitors technological trends to identify opportunities and capabilities in EAI and BPM process management.
• Instructs the development team on application integration, standards, best practices, and the available services.
• Supports the infrastructure team in the installation, configuration, and tuning of products supporting integration, such as Websphere Process Server (ESB).
• Leads development teams in strategic projects.
• Documents and models technology processes and architecture using the TOGAF framework and languages such as Archimate and UML.
• Participates in other strategic projects as required and/or performs other related technical tasks as necessary.

Licenses and/or Certifications:

Licenses or certifications

are not required to perform the previously mentioned duties. However, TOGAF 9.2 certification is preferable but not required, as well as other related certifications. Additional licenses or certifications related to the position may be required for optimal job performance.

Language:

Bilingual (Spanish and English), with the ability to read, write, and speak in both languages. Excellent communication skills at various levels within the organization.

The Data Quality Developer will assist the Data Governance & Data Quality teams in the implementation and production of data quality rules. This person analyzes, and evaluates information technology systems operations to determine user needs and requirements and recommends ways to improve systems. Developer who comes from a development background and has experience meeting with users, business units and data modeling teams to craft and assemble technical designs for solutions to be implemented. This person will be interacting with both technical and non-technical audiences within an Informatica PowerCenter IDQ development environments while providing Production support and defining dataflows.