The Fraud Risk Prevention Analyst is responsible for analyzing fraud alerts and detecting fraud trends and patterns across payment channels to mitigate fraud through preventive actions. The role monitors several real-time queues and assesses high-risk transactions to reduce losses and minimize risk by identifying potential fraud.

Principal Duties & Responsibilities

• Using various tools, reviews fraud detection system-generated alerts to identify fraudulent activity related to digital banking platforms and payment transactions such as Checks, ACH, and Wire transactions or other account activity. Determines action required based on established procedures to protect the Bank’s and client’s assets.
• Takes decisive action in alert disposition and clearly documents action(s) taken in a timely manner as per established SLA (service level agreement)
• Maintains accurate audit trail reporting of alert activity and resolution
• Initiates investigation cases on confirmed fraud events, supporting further investigation
• Communicate effectively with customer service and customers through various forms of communication and assist analysts with customer escalations
• Focus on improving overall operational effectiveness by helping manage queue volumes
• Collaborate with team to discuss new and emerging fraud trends
• Supports internal bank employees on fraud related events
• Identifies areas of opportunity within scope of responsibility for increased and timely fraud detection, new fraud parameters and process improvements
• Prepare monthly reports on alert effectiveness and statistics
• Develops new procedures, and updates to existing procedures as needed to ensure all activities related to Monitoring and Detection are up to date.
• Remains current on national and world fraud trends to incorporate into daily activities as appropriate. This includes industry trends related to digital payment fraud.

Qualifications

• 5-7 years of experience in the Banking/Financial industry with a focus on Digital Payment Operations and 3 years of direct experience in a fraud detection role.
• Experience with Verafin Tool or other fraud detection Behavior Analytics tool highly preferred.
• Requires skills in fact-finding, analysis, problem-solving and decision making.
• Strong knowledge of Banking Regulations.
• Experience with the prevention and detection tools using case management /alert system.
• Proficiency and advance computer skills including but not limited to proficiency in Microsoft Office (Word, Excel, Power Point, Access, etc.).
• Strong analytical skills in order to detect and identify weaknesses in the bank’s systems and the ability to identify the root cause of the weakness.
• Fully bilingual: English & Spanish
• Candidate must be based in Puerto Rico

Education

• Bachelor's Degree in Business Administration or equivalent proven experience.

This role is responsible for executing a range of banking operational tasks, including processing manual wire and ACH transfers, creating and managing platform users in cash management systems, validating corporate documentation, and ensuring compliance with internal and regulatory requirements. The role requires strong attention to detail, effective communication skills, and a proactive approach to resolving operational issues. This role acts as a liaison between the bank and its corporate and commercial clients, ensuring a high standard of service delivery.

Manual Wire and ACH Processing

• Execute Manual Transfers: Accurately process outgoing and incoming wire transfers and ACH transactions manually through the core banking system, ensuring all necessary approvals are obtained and compliance checks are completed.
• Error Resolution: Investigate and resolve discrepancies in wire or ACH transactions, coordinating with internal teams and clients as needed.
• Documentation: Maintain comprehensive records of each transaction, noting any issues, resolutions, and adjustments.

Platform User Management

• User Creation: Create, modify, and delete user profiles in cash management platforms and Core Systems, ensuring appropriate access levels and permissions.
• Access Control: User access, ensure compliance with bank policies and regulatory standards.
• Support: Assist internal and external users with platform-related inquiries, troubleshooting access issues, and providing training on system usage as necessary.

Corporate and Commercial Documentation Validation

• Document Review: Review and validate corporate and commercial documentation, such as corporate resolutions, beneficial ownership information, and business formation documents.
• Compliance Verification: Ensure all documents are in compliance with regulatory requirements, including Know Your Customer (KYC) and Customer Due Diligence (CDD).
• Record Maintenance: Maintain organized digital records of validated documentation, ensuring accuracy and accessibility for audits.

End-of-Day Validations and Adjustments

• Daily Reconciliation: Perform end-of-day validation of key financial data, including wire transfers, ACH transactions, line of credit entries, and GL postings.
• Adjustments: Execute necessary adjustments in the core system to rectify errors identified during daily reconciliation.
• Reporting: Prepare daily summary reports for management, highlighting any issues, resolutions, and discrepancies.

Facility Management

• Enter, validate, and maintain line of credit (LOC) facilities within the core system, ensuring that all details, including terms and conditions, are accurate.
• Conduct loan opening verifications and perform necessary adjustments in the core system based on validated documentation.
• Monitor active LOCs, ensuring they comply with the terms set out in credit agreements and identify any potential issues.

Compliance and Risk Management

• Alert Validation: Review and validate compliance alerts generated during application processing (e.g., OFAC alerts, watchlist hits), escalating issues as needed.
• Risk Assessment: Conduct preliminary risk assessments on new and existing clients, documenting findings and communicating with compliance teams for further investigation.
• Audit Support: Provide documentation and detailed notes for internal and external audits, demonstrating adherence to compliance standards.

Client Communication

• Proactive Client Engagement: Communicate with corporate and commercial clients via phone and email to confirm details, request additional documentation, and provide status updates.
• Issue Resolution: Address and resolve client inquiries related to transactions, account access, and documentation requirements, ensuring a positive client experience.
• Follow-Up: Track and follow up on outstanding client issues, maintaining detailed records of communication and outcomes.

Education: College degree preferred or equivalent experience

Summary: The Desktop Support Specialist will provide remote and desk side/hands-on support for incidents and service requests.

Key Areas of Responsibility

• Operations: Facilitate the business' needs for ongoing technical and project support.

• Policy: Follow all team and asset management guidelines and procedures.

• Engagement: Respond to requests for technical support in a timely manner.

• Provide first and second level desktop support for desktop hardware and software.

• Complete and close incidents and services requests in a timely manner.

• Update incidents and service requests within agreed response times.

• Meet all productivity and quality goals as measured by the department.

• Participate in hardware refreshes performing workstation deployments and app migrations

• Follow all asset management guidelines and procedures

• Create and submit knowledgebase documentation

• Provide corporate IT helpdesk support to the end users and their devices such as laptops and mobile phones. Responsible for corporate Email, Collaboration tools, end-user applications (all non- engineering applications), ITSM (Information technology service management), change management, asset inventory and end-user productivity applications for the corporate IT environment.

• Manage corporate IT network, office data room, VDI (Virtual Desktop Infrastructure), Azure, meeting room infrastructure, MFP, Wi-Fi, phones, and end-user devices. 

• Responsible for onboarding/offboarding for employees, including access management and changes during tenure.

Education and/or Experience Qualifications

• Bachelor’s degree Preferred

• 2-4 years' experience in an IT related role

MCSA (Windows 10) a plus

Required Qualifications

• Excellent verbal and written communication skills in English and Spanish with the ability to effectively interact with stakeholders and leadership

• Strong attention to detail and possess the ability to write and present information and documentation

• Strong ability to manage multiple issues at once.

• Demonstrated organizational and time management skills.

• Ability to work under general supervision and have strong interpersonal skills

• Demonstrated ability to provide in-person, walkup or remote IT support

• Experience deploying and supporting Windows Desktop OS, Mac OS Support Preferred

• Experience installing/uninstalling PC hardware/software

• Experience performing mass workstation deployments and migrations

• Must be willing to respond to on-call pager system after hours for support emergencies

• Ability to move about inside the office as needed to support customers.

As a Project Manager, I oversee the entire project lifecycle, from project definition through implementation, ensuring that all deliverables align with the agreed scope, cost, schedule, and quality measures. I am responsible for developing comprehensive project plans, driving project milestones, and ensuring effective communication with the project team and key stakeholders. I also provide day-to-day direction to project resources and ensure effective change management throughout the project lifecycle. Additionally, I prepare documentation, status reports, and manage project budgets. My role requires excellent communication, interpersonal, negotiation, and problem-solving skills, with specialized knowledge in MS Project, Visio, Excel, and Word.

Primary Duties & Responsibilities:

•  Manage large projects that minimize risk, deliver predictable results, and consistently meet or exceed deadlines.
• Develop project plans and drive milestones, ensuring adherence to scope, schedule, and cost constraints.
• Establish effective communication plans and provide day-to-day direction to cross-functional project teams.
• Lead the preparation of project documentation, status reports, and budgets, ensuring stakeholders are informed of project progress.
• Drive effective change management throughout the project lifecycle, adjusting plans as necessary to accommodate project developments.
• Leverage MS Project, Visio, Excel, and Word to support project tracking, reporting, and documentation.
• Apply judgment and creativity to develop pragmatic solutions that balance big-picture impacts with specific problem details.
• Identify conflicts in project schedules and work to resolve discrepancies efficiently, ensuring project continuity.
• Lead and motivate cross-functional teams, demonstrating strong relationship management and trust-building skills to foster collaboration.

Education & Required Qualifications:

•  5+ years of experience managing large and complex system projects.
• Expertise in project management techniques and methodologies, with a focus on delivering Information Security projects.
• Knowledge of Information Security principles and experience delivering cybersecurity projects.
• Strong leadership, decision-making, and team-building abilities, with experience managing business partners, technology resources, QA, UAT, and other critical stakeholders.
• Proven ability to communicate effectively across all levels, with strong written and verbal communication skills in both English and Spanish.
• Experience with office automation and project management tools, including MS PowerPoint, MS Project, and Visio.
• Bilingual in English/Spanish.
• Experience with systems development methodologies and managing virtual environments.