SBNA is undertaking a bold digital transformation. The Digital Technical Lead is responsible for collaborating with their respective Product Manager to design and deliver the vision and customer experience for the Bank's Digital customers. (either 1. Customer Onboarding 2.Customer & Account Servicing, 3. Payments or 4. Security). This highly technical role is responsible for understanding, influencing, and enabling the business strategy by deploying the relevant digital technologies. The role is accountable to the Sr. Tech Lead of their Digital workstream, with specific focus on Mobile and Online capabilities across Sales and Service. Delivering and maintaining capabilities to enhance customer experience and satisfaction is key.

The role requires partnership between the business leadership team, local Technology teams, corporate development teams and vendors (for product integrations). The position acts as lynch pin between the business Product Manager, development teams and integration/deployment teams driving delivery, decision making and navigating risks and issues. The successful candidate will be a highly motivated, responsive and results orientated individual with exceptional technical skills, relationship development, communication skills, strong project, financial and management experience.

Job Duties:

• Fosters strong relationships with Digital Product Managers and Owners to promote customer satisfaction and growth. Aligns with, collaborates, and influences business and IT leaders.
• Accountable for all appropriate risk and security measures for the Digital Channels workstream.
• The Digital Technical Lead is responsible for collaborating with their respective Product Manager to design and deliver the vision and customer experience for the Bank's Digital customers. (either 1. Customer Onboarding 2.Customer & Account Servicing, 3. Payments or 4. Security).
• This highly technical role is responsible for understanding, influencing, and enabling the business strategy by deploying the relevant digital technologies.
• The role is accountable to the Sr. Tech Lead of their Digital workstream, with specific focus on Mobile and Online capabilities across Sales and Service.
• Delivering and maintaining capabilities to enhance customer experience and satisfaction is key.

Education & Requirements:

• 5+ years of experience
• Extensive technical background in banking or financial servicing; technical degree; extensive experience working cross functionally with technology and business partners.
• Proven experience of building, defining, and evolving a Digital technical stack definition to support Digital capabilities in the Financial Services or regulated space.
• Demonstrated knowledge of the latest Digital technology innovations.
• Demonstrated relationship management and leadership skills with a superior ability to make things happen through the use of influence and negotiation with all levels of management.
• Strong IT Project/Program Management; experience in evolving an organization from Waterfall to Agil.
• Strong reporting, decision making, analytical and problem-solving skills.
• Highly flexible and able to quickly adapt to changing priorities and ambiguity.
• Highly organized, self-motivated, customer oriented and able to work independently as well as within a team.
• Knowledge of secure coding standards and testing techniques.
• Experience evolving the use of Testing Automation tools such as Selenium and Perfecto.
• Understanding of API definition, development, and integration; experience of leveraging solutions such as API Connect, Apigee, MuleSoft, Spring Boot.
• Proven experience evolving the use of continuous delivery and integration techniques using tools such as Figma, Confluence, JIRA, Jenkins.
• English Intermediate.

Plus:

• Bilingual Spanish/English always a plus.