The Scrum Master will be responsible for leading the end to end execution and delivery of digital channel solutions and serve as key escalation point for risks and issues within the end-to-end project management life cycle. The ideal person would be able to “own” their projects and lead project definition and scope with applicable stakeholders. This person should be an effective influencer, collaborator, right hand to the Director and experienced in building relationships and trust across diverse teams/locations. We are searching for someone who possesses in-depth knowledge of Project Management methodologies (Agile/Scrum), Project Management Office governance procedures.

Job Duties:

• Collaborate with Product Manager and Technical Lead to design and deliver the vision and customer experience for the Digital customers of a major banking institution. 
• Work with product owners to handle backlogs and new requests in addition to collaborating with cross functional teams to resolve conflicts and remove obstacles that occur.
• Own the delivery of Security related features and capabilities for the Online and Mobile channels and understand, influence and enable business strategy by deploying digital solutions.
• Serve as single point of contact for their Digital workstream, with specific focus on Mobile and Online capabilities across Sales and Service.
• Partner with business leadership team, local Technology teams, corporate development teams and vendors (for product integrations) to drive delivery and navigate risks and issues.
• Prepare and implement project plans to manage the lifecycle and operational aspects of projects (i.e., resources, scope, schedule, cost, assumptions and dependencies).
• Manage work streams, prepares status reports and interfaces with stakeholders to ensure strategy and execution are aligned with defined objectives while coordinating activities of project personnel with relevant stakeholders to ensure progress within time and budget constraints.
• Lead the internal & external resources required to deliver the program, and is responsible for adhering to the program governance (e.g. sponsors, approvers, stakeholders).
• Run status meetings/daily stand ups/working sessions related to the Project, tracks actions and follow up items in addition to leveraging project management tools such as MS Project and JIRA.
• Enhance program and project management capabilities and operational oversight. Develops, edits and executes project plans to manage the lifecycle and operational aspects of projects.
• Interface with and present to executive level stakeholders e.g. Board Members, Management Committee, etc.

Education & Requirements:

• Bachelor’s Degree is required
• Must be bilingual in English and Spanish (written, verbal)
• 6-7+ years’ experience managing digital product life cycles within banking environments is a must
• Proven success managing multi-year projects with cross-enterprise interdependencies
• Proven experience prioritizing, budgeting, estimating, project implementation
• Must have strong understanding of Agile methodology, Project Management Office governance procedures within digital project environments (Mobile and Online capabilities)

Plus:

• Certified Scum Master preferred

Extensive experience in in developing and implementing enterprise solutions. Oracle and SQL programming, including developing and optimizing complex queries, stored procedures, triggers, and views. Expertise in database schema design and performance troubleshooting is essential.

Oracle and SQL Server Databases: Practical experience in handling and administering Oracle and SQL Server databases, including maintenance, backup and recovery, and performance tuning.

Experience in Enterprise Solutions Programming:

• Minimum of seven (7) years of experience in developing and implementing enterprise solutions in web environments. Proven track record in creating complex enterprise applications and managing relational databases.

Programming Languages:

• Java: Extensive experience in Java, including large-scale application development, object-oriented architecture design, and performance optimization. Advanced skills in frameworks like Spring or Hibernate are required.
• JavaScript: Strong experience in JavaScript, including developing rich and dynamic interfaces. Knowledge of modern libraries and frameworks such as React, Angular, or Vue.js is highly desirable.

Web Technologies:

• HTML and CSS: Deep knowledge of HTML and CSS for designing and developing effective web interfaces. Experience with preprocessors like Sass or Less and creating responsive designs is essential.
• XML and XPath: Proficiency in using XML for data structuring and XPath for navigating and manipulating XML documents. Experience with XSLT transformations is a plus.
• Web Services: Experience in developing and consuming web services, including SOAP and RESTful APIs. Proficiency in integrating web services and handling data formats like JSON and XML is required.

Database Programming and Management:

• Oracle and SQL: Extensive experience in Oracle and SQL programming, including developing and optimizing complex queries, stored procedures, triggers, and views. Expertise in database schema design and performance troubleshooting is essential.
• Oracle and SQL Server Databases: Practical experience in handling and administering Oracle and SQL Server databases, including maintenance, backup and recovery, and performance tuning.

ETL and Data Integration Tools:

• ETL (Extract, Transform, Load): Experience with tools such as DTS (Data Transformation Services) and SSIS (SQL Server Integration Services). Skilled in creating and managing data integration processes and automating ETL workflows.
• Cloud Platforms: Experience with cloud platforms, specifically Azure Synapse Analytics and Azure Data Factory. Capable of designing, implementing, and optimizing large-scale data processing and analytics solutions using these tools. Must have expertise in creating data pipelines, integrating diverse sources, and efficiently handling large data volumes in cloud environments. Familiarity with best practices and standards in these technologies to ensure efficient and secure processes is indispensable.

Enterprise Content Management (ECM) Tools:

• Knowledge of ECM tools, preferably OnBase by Hyland.
• Experience in managing workflows and implementing business rules using the tool.
• Proficiency with integration tools such as Unity Scripts, API, Visual Studio, and C#.

We are seeking an experienced L2 Application Support Engineer to join our team. This role requires a strong technical background with expertise in full-stack development, cloud computing, and system integration. The ideal candidate will have experience in banking or finance-related software applications and possess problem-solving skills to ensure application stability and performance.

Job Duties:

• Provide L2 application support, ensuring seamless functionality of enterprise applications.
• Investigate, troubleshoot, and resolve complex application issues reported by business users.
• Monitor system performance, logs, and alerts to proactively identify potential issues.
• Collaborate with developers, product owners, and infrastructure teams to deploy fixes and enhancements.
• Work on automation solutions for incident management and system monitoring.
• Perform root cause analysis (RCA) and document resolution steps.
• Maintain strong security protocols and compliance adherence for sensitive financial systems.
• Provide technical expertise for releases, deployments, and change management.
• Support application components, APIs and related technologies.
• Work with AWS services to manage cloud-based applications.
• Collaborate with cross-functional teams using tools like Jira, Confluence etc.
• Participate in on-call rotations to support critical application incidents.

Education & Requirements:

• Bachelor’s degree in computer science, Engineering, or a related field.
• 7+ years of experience in software development and application support.
• Proficiency in Java, JavaScript
• Strong experience with APIs, microservices architecture, and AWS.
• Knowledge of front-end development using HTML, CSS, JavaScript, and JWT authentication.
• Exposure to DevOps practices, monitoring tools, and incident management solutions.

Soft Skills:

• Strong problem-solving abilities and analytical mindset.
• Effective communication and collaboration skills with global teams (Spanish and English)
• Ability to work independently while ensuring team alignment on priorities.
• A proactive approach to incident resolution and process improvements.

Preferred Qualifications:

• Experience in the banking or financial services industry.
• Hands-on experience with Salesforce, JIRA, and API integrations.
• Certifications in AWS, ITIL, or relevant cloud technologies.
• Bilingual in Spanish/English (verbal, written) is desired 

Ensures the confidentiality, integrity, and availability of systems, networks, and data through the planning, analysis, development, implementation, maintenance, and improvement of security systems, policies, procedures, and tools. Conducts risk assessments to identify potential security breaches. Responsibilities may include system or policy analysis, as well as planning and managing projects related to information security. Provides support for various security elements and components within the network.

Essential Duties and Responsibilities:

• Coordinates, mediates, and reports on the technical aspects of IT security and risk management.
• Leads security projects as directed by the supervisor.
• Responsible for digital data management strategies, including data classification and data loss prevention.
• Supports technical operations and works as a team to resolve and escalate security issues through monitoring, supervision, evaluation, and maintenance of systems and procedures to safeguard the network and information systems.
• Investigates, recommends, and implements changes to improve network and system security as directed by the supervisor.
• Analyzes vulnerabilities and security threats within the network and different areas, verifying existing controls to maintain residual risk aligned with the company's risk appetite.
• Consults with IT department personnel to ensure security is a factor in the evaluation, selection, installation, and configuration of hardware, applications, and software.
• Defines, creates, recommends, and coordinates the implementation of IT general controls (ITGC), procedures, standards, and policies to support and reinforce system, network, and component security.
• Researches, evaluates, designs, tests, analyzes, and recommends cybersecurity trends and their impact on the existing environment.
• Provides periodic and detailed reports on security incidents, service levels, and the overall security status of the systems.
• Oversees network security, focusing on network security design, particularly troubleshooting and debugging security-related network issues.
• Ensures the availability of security services and that they do not impact business operations.
• Administers security appliances such as firewalls, IPS/IDS, web content filtering, and application filtering to protect information so that only authorized personnel can access and use it.
• Monitors the installation of security patches and the remediation of vulnerabilities in applications and operating systems.
• Manages enterprise-level antivirus and anti-spam systems.
• Responsible for configuring, authenticating, supporting security, and authorizing general systems and VPN services.
• Recommends technical information materials and training on security trends, threats, best practices, and control mechanisms aligned with company policies, laws, regulations, and industry standards.
• Responsible for addressing, resolving, and correcting security audit findings.
• Works with the company's architecture team to ensure compliance with established security standards and defines new standards as needed.
• Monitors backup and recovery strategies for assigned systems and ensures they are properly executed. Ensures these strategies align with business needs.
• Identifies opportunities and provides corrective actions within the administration area within a reasonable timeframe.
• Participates in special tasks and/or projects as requested.

Education and/or Experience:

• Bachelor’s degree in Information Systems or equivalent work experience; MBA or MS in Information Security preferred.
• Minimum of 6-8 years of experience in IT, with five years in an information security compliance role.
• Experience with security management frameworks such as the International Organization for Standardization (ISO), IT Infrastructure Library (ITIL), and Control Objectives for Information and Related Technologies (COBIT) frameworks.
• Familiarity with legal provisions and regulatory requirements, including the Gramm-Leach-Bliley Act and Rule 76.

Licenses and/or Certifications:

• Security+, CISA, CISM, SSCP, or GSEC certifications are an advantage. However, licenses or certifications related to the position may be required for optimal job performance.

Language:

• Bilingual (Spanish and English), with the ability to read, write, and speak fluently in both languages.